KDS (Kitchen Display System) application

Bizzon KDS (Kitchen Display System) is an Android app that receives the saved orders from ePOS and displays them to the kitchen or any other place instead of a printer.
There is no direct (local) connection between POS and KDS applications, both communicate with the server over REST APIs, using the same IP endpoints.

A task queue can be seen as a set of orders that would usually come out of one order printer. It can be configured to show orders from specific outlets and for specific product categories.
Multiple order (task) queues are supported and can be viewed on a single device by switching between them, or via multiple devices, each displaying different task queues.

How to Set-up the KDS and Task Queues?

KDS needs to be enabled on Mews POS before it can be put to use.

In order to do that we need the following:

• A task queue name
• Name of the Outlet to connect the KDS to
• The List of Product Categories to send to the KDS

Instructions:

1. KDS application needs to be downloaded from the Google Play Store
   
2. A KDS user account needs to be created on the existing property account. These credentials will be used to log in to the KDS app.
3. All outlets connected to KDS must enable the following:
   ● Task queue
   ● Open checks

Task queue orders display the following information:
● Order name
● Operator (user)
● Time since the order was created/updated
● List of products with quantities (including variants and modifiers)
● Colour-coded status of the order ticket.
White for the new one, yellow after several minutes, and red after more time has passed: the status change time can be modified locally in the app settings.

There are three kinds of actions that can be performed on an order ticket:

1. Each item has a checkbox next to it to mark the prepared items.
2. BUMP button sends the ticket to the upper left corner (first position)
3. CLOSE clears the ticket after it has been completed.

When an open order is updated on the ePOS (e.g. by adding a new item) this update will appear as a new order ticket on the queue (with the same order name).

Handling preparation of orders scheduled for specific times can be done by editing the order name to include:

• guest name
• room number
• the time when the order needs to be ready.

Keep in mind that the communication between ePOS and KDS is a one-way communication and KDS is not able to make any changes to the actual orders, nor return any kind of information to the ePOS.

Notes:
Pay attention to the revenue centers. The selection of the revenue center (when saving an order) determines to which outlet the order will be assigned. This outlet determines the printer settings and task queues. Make sure that the outlet assigned to a task queue is connected to a revenue center.

The courses are not supported yet, in case the ’course away’ option is important, order printers should be used in parallel.

For KDS purchases and integration to your account, please contact our support and/or sales.