3. Recommended merchant contact information

Contact information is required so your customers can return the goods, file a complaint or ask for information about the product/service, 

Contact must be clearly highlighted on the webshop page and easily accessible at any time. Beside an e-mail address, additional contact must be provided, in a case that a customer does not have access to the internet.

Recommended contact information:

  • a phone number
  • a mobile number
  • an e-mail
  • a fax number
  • an address

For e-mail enquiries, we use this contact form (or similar):

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Note: The information in this article is informative only. Consult your financial institution and accountant for the official information.

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