How to add gratuity or leave a tip

First, enable tipping mode (gratuity) in merchant settings. Choose your tipping mode.

1. Tipping modes:

  • no tipping
  • tip amount
  • tip percentage
  • tip total amount
  • tipping menu
  • tipping menu or amount

Tip amount

A customer enters an amount (£) on the card reader that would be added as a gratuity (e.g. if the amount is 100£ and customer enters 7,5£, 7,5£ will be added to the total amount as gratuity and customer is charged 107,5 in total). 

Tip percentage

A customer enters the percentage (%) on the card reader that would be added as a gratuity (e.g. if the amount is 100£ and customer enters 10%, 10£ will be added to the total amount as gratuity and customer is charged 110£ in total).

Tip total amount

A customer enters the total amount (gratuity included) in £ on the card reader (e.g. if the amount is 10£, a customer should enter 11£ and 1£ will be added as a gratuity to the amount of 10£).

Tipping menu

On the card reader tipping menu appears with the following options: 

  1. 5%
  2. 10%
  3. 15%
  4. 20%

A customer enters a number from 1 to 4 for tipping percentage (5% - 10%) on the card reader.

Tipping menu or amount

Card reader tipping menu options are: 

  1. 5%
  2. 10%
  3. 15%
  4. 20%
  5. Enter TIP amount:

A customer enters a number from 1 to 4 for tipping percentage (5% - 10%) or selects option 5 for entering tip amount in £ on the card reader.

2. To add gratuity in the application:

  1. Sign in to the application and:
    • if in a simple charge mode, enter the amount and tap on that amount to pay by card.
    • If in a register mode, add items to the cart, tap on the total amount and select Card.
  2. On the card reader, the message appears Add Gratuity?
  3. Ask a customer to press YES to add gratuity.
  4. Let the customer choose a tipping option or enter the tip amount on the card reader, depending on the tipping mode settings.

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If your clients previously added the service charge to their cart, gratuity will not be offered on the mPOS terminal.

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