Cash drawer won't open

If your cash drawer does not open or you are experiencing some other kind of trouble with your cash drawer, try the following troubleshooting steps:

  • check if the cash drawer is connected to the printer
  • check if the printer is turned on
  • check if the printer has run out of paper

You can open your cash drawer via Bizzon app:

  1. Sign in to the app,
  2. open the app menu and go to Settings,
  3. select Devices -> Cash Drawer,
  4. tap the OPEN CASH DRAWER button.

Opening a cash drawer manually

If the cash drawer still does not open, follow the instruction as described on the manufacturer's web page here.

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