11. How to void an item from the open order?

To void an item from the open order:

  1. Tap on the 'three lines' icon and go to Open checks.
  2. Select an order from the list of open orders.
  3. Select the item you wish to void from the open order.
  4. Tap on the red trash icon.
  5. Select void reason from the void reasons menu.
  6. Tap SELECT.
  7. Save the changes by tapping on the 'pin' icon or take payment by tapping on the amount in the cart.

If you have voided item by mistake, add the item back from the product list or the grid.

Voided items are shown stricken through in the open order, (e.g. Juice 3£) and are removed from the invoice.

 

VOIDED.png

 

Learn more about void reasons and when to use them

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