STAR mPOP disconnects from an iPad (cash drawer won't open)

Cash drawer issues are usually caused by the printer connected to the drawer.

Your iPad loses Bluetooth connection with the mPOP printer every time it is turned off, and without Bluetooth connection, the drawer won't open and receipts will not be printed.

To solve this, download the mPOP Utility application from App store on your iPad.

Set up the auto connection for the selected Bluetooth device in the mPOP utility app:

  1. Enter the mPOP utility app.
  2. Go to Installation -> Pairing and Connect Bluetooth and select your printer on the list (e.g. STAR mPOP-K0159). Make sure that the printer is already connected via Bluetooth with the iPad.                                                         Screen_Shot_2018-01-23_at_14.06.14.png
  3. Tap on the Selected devices and choose mPOP printer from the list.Screen_Shot_2018-01-23_at_14.24.44.png
  4. The printer should now be visible under the Selected devices. Screen_Shot_2018-01-23_at_14.05.10.png
  5. Go to Settings -> Bluetooth settings and move the Auto Connection slider to the right.Screen_Shot_2018-01-23_at_14.30.57.png
  6. Tap Apply button.
  7. Confirm with Yes to apply and continue.
  8. Switch the printer power button OFF and ON again and confirm with OK afterward.   Screen_Shot_2018-01-23_at_14.35.07.png
  9. If the connection was successful this message will appear: Screen_Shot_2018-01-23_at_14.37.17.png

In the app:

  1. Sign in to the app.
  2. Enter the menu and go to Settings -> Printers.
  3. Check if the printer is listed. If not, tap on the Add printer and select Bluetooth.
  4. If two printers of the same name appear as connected devices, remove one of them.
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