Online profile is the main configuration panel for all of the online sales channels connected to a merchant account. It can be accessed from the web administration panel on the following link: https://your.bizzon.com/en/admin#/webshop/setup
Online profile enables you to configure the appearance and functionality as well as to define important business policies. The merchant account owner is ultimately responsible for governing the settings and maintaining information validity up to date.
This article provides a thematic overview of different sections of the Online profile panel.
Webshop - configures the functional status of online sales channels. The webshop needs to be set to Active in order to be able to process card payments.
Webshop URL - address of the webshop hosted on the Bizzon platform. This is a publically accessible web page. Name of the webshop is case sensitive and special characters are not allowed.
Register for online invoicing - selected which register will be the default for issuing invoices from online sales channels. Only registers assigned to the online outlet can be chosen.
Cashier for online invoicing - since there isn't an actual person which closes the sale like on ePOS, a default cashier needs to be assigned. This can be any of the active user accounts. Name of the cashier will be displayed on the invoice.
Fields grouped in this section determine the feel and look of the digital menu and webshop. There are two disjointed parts of this section, one at the top and one at the bottom of the panel.
Shop name - defines the name of the restaurant or webshop that is displayed at the top section of the digital menu and webshop.
Language - determines the language of the digital menu and webshop.
Tagline - text which appears right beneath the name of the shop.
Description - in the digital menu this defines the text which welcomes the customers when they scan the QR code. For webshop, this text is displayed in the About section.
Shop colour - defines the dominant colour for the digital menu and webshop (headlines and buttons).
Image - assigns an image to be used for restaurant or webshop logo.
Contact information for customers to get in touch with the merchant.
Shipping settings apply to the orders made from the webshop when the delivery option is selected. Only items that are enabled as eligible for delivery will have this option.
Shipping price (tax included) - an amount of money added automatically to the cart when the delivery option is chosen.
Shipping tax - tax rate applied to the shipping price.
Free shipping threshold - when this threshold is reached or exceeded, the shipping price is not applied.
Terms of service
Terms of service are mandatory in order to sell on Bizzon platform. The section below provides a template for this policy whose purpose is to offer guidance on how to approach defining this business policy.
Terms of Service template for England and Wales
TERMS OF SERVICE
Please read these terms and conditions carefully. If you are unsure of your rights or responsibilities under them or you would like an explanation of any of them, please contact us at: email: [EMAIL ADDRESS] or by telephoning [TELEPHONE NUMBER]
We may change these terms and conditions at any time by updating this page. You should check this website from time to time to review these terms and conditions to ensure you are happy with any changes. Using this website indicates your acceptance of these terms and conditions. If you do not accept these terms and conditions, please do not continue to use this website.
INFORMATION ABOUT US
We are [COMPANY NAME]
Our registered office: [COMPANY ADDRESS]
Registered in England and Wales: [COMPANY NUMBER]
YOUR USE OF THIS WEBSITE AND OUR INTELLECTUAL PROPERTY RIGHTS
We have made this website available to you for your own personal, non-commercial use. We may modify or withdraw access to this website at any time, including introducing charges or other restricted access.
This website and all the materials contained in it are protected by intellectual property rights, including copyright, and either belong to [COMPANY NAME] or are licensed to us to use. Materials include, but are not limited to, the design, layout, look, appearance and graphics on the website, as well as other content such as articles, stories and other text, product or service descriptions or pricing information.
You may not copy, redistribute, republish or otherwise make the materials on this website available to third parties for a commercial purpose without our consent in writing.
You may print or download materials from this website for your own personal, non-commercial use or copy the content to individual third parties for their personal information provided that:
no documents or graphics are modified in any way;
no graphics are used separately from accompanying text; and
our copyright and trademark notices and this permission notice appear in all copies and you acknowledge this website as the source of the material.
OUR LIABILITY TO YOU
These terms and conditions do not exclude our liability (if any) to you for personal injury or death resulting from our negligence, for fraud or for any matter which it would be illegal for us to exclude or to attempt to exclude our liability.
We do not guarantee that this website will be compatible with all hardware and software which you may use. We also do not guarantee that this website will be available all the time or at any specific time or that the site and its servers are free of computer viruses and we recommend that before you make use of any software downloads from this website that you run a virus checker, and in the event that you are installing any software on a networked computer, please consult your network administrator. We reserve the right to withdraw this website at any time.
We are only liable to you for losses which you suffer as a result of a breach of these terms and conditions by us. Our liability to you shall not, in any event, include losses related to any business, including but not limited to lost data, lost profits or business interruption. We are also not responsible for any losses which you may incur which we could not foresee when you accessed this website.
You must be 18 or older.
If alcoholic or age-restricted products are purchased, the purchaser and any intended consumer must be 18 or older and able to provide valid ID, on request. In the case of click&collect, age-restricted products can be collected exclusively by the person who made the purchase.
Admission and service at licensed premises are subject to licensing laws.
It is at the manager’s sole discretion to refuse service to any individual or to make any other decision which is aimed at promoting or adhering to the licensing objectives, including promoting any internal or hotel-specific policies/procedures.
All products and offers are subject to availability. Alternative products or refunds may be offered, where appropriate, at the manager’s discretion.
If you experience technical issues when using the Software (for example, if the web page doesn't load, payment is interrupted or you are charged twice for the same order), these may be resolved by speaking to a hotel team member.
If your order is refunded, owing to product/offer availability or as a customer service goodwill gesture, it will usually be processed through the hotel till, with the funds being returned to the card within 48 hours.
TYPE OF DATA BEING COLLECTED
In order to provide you with the services you require, we may collect and keep a record of personal information about you from our websites, telephone conversations, emails and written communications. When you use one of our websites, you may be required to provide certain information such as your name, address, email address and telephone number. We may also ask you for additional optional information such as mobile phone number, fax, credit card details, etc.
Please let us know if any of your personal information changes or is inaccurate so that we may keep our records up-to-date.
You have the right to prevent marketing information being sent to you. If you prefer not to receive information about products and services please let us know.
USAGE OF INFORMATION
We may use the information we collect from you in various ways, including
to protect our websites and systems against unauthorised access;
to process any orders placed by you;
to communicate with you, for example, in relation to urgent product recalls;
for maintaining our records;
for market research;
to track the activity on our website;
to improve the quality of our service;
to create an individual profile for you so that we can inform you of particular goods, services or events that may be of interest to you.
ORDERING AND PAYMENT PROCESSING
The web site allows you to order food or beverages from our restaurant or bar. You understand that use of the web site may result in charges to you. Charges will include the price of your order and other applicable fees which may be applied by the restaurant, like service charge. Charges will also include applicable taxes where required by law.
You will be charged the quoted price of the menu items you ordered through the web site. The relevant price will be the price appearing next to the menu items at the time of ordering. Prices may differ from user to user (for example where one user receives a loyalty discount) and may be time-based (for example during 'happy hour'). The hotel doesn't guarantee the availability, accuracy, completeness, reliability, or timeliness of offers or promotions provided through the web site.
Payment for orders must be made by an accepted credit or debit card through the website, or in cash to the hotel at the point of delivery to, or collection by, you.
If you pay by credit/debit card, we will deduct the amount due from your account as soon as you place your order. Payments will only be processed if the billing information can be verified. You may be required to show the card to the hotel at the time of delivery or collection as proof of identification and so that we can check that the card corresponds with the receipt data for the order.
If your order is subsequently rejected by the hotel or cancelled for any other reason, we will release the relevant amount back into your available balance. However, this may take between 3 to 5 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that the hotel will not be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.
We may link to other websites which are not within our control. When we do this, we will try and make it as clear as possible that you are leaving our website. We are not responsible for these websites and do not endorse them. You should check the terms and conditions and Privacy and Legal on any other website which you visit to ensure that it gives you a sufficient level of protection.
You may not link to this website from another website without our consent in writing.
INFORMATION ON THIS WEBSITE
The information contained on this website is given for general information and interest purposes only. Whilst we try and ensure the product, pricing and specification information contained on the website is accurate and up to date, we cannot be responsible for any inaccuracies in the information. As a result, you should not rely on this information, and it does not constitute any form of advice or recommendation, nor does it constitute an offer for the sale or charter of any particular craft.
DATA PROTECTION ACTS
All information we collect about you will be used and protected by us in accordance with current data protection law and this Privacy and Legal.
DISPOSITION OF DATA
We will not disclose this information to anyone outside of [COMPANY NAME], our dealers, agencies and licensees, and any other companies with which [COMPANY NAME] has established services for your benefit.
In order to provide you with the products and services you require, we may need to transfer your personal information to countries that may not protect privacy rights as extensively as the United Kingdom.
GOVERNING LAW AND JURISDICTION
These terms and conditions shall be construed and interpreted in accordance with English Law and the English Courts shall have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website.
Company Registration number: [COMPANY REGISTRATION NUMBER]
Tel: [TELEPHONE NUMBER]
Contact email: [EMAIL ADDRESS]
Content to be displayed when no products are configured - the text which is shown on digital menus and webshop when there are no available products for ordering.
Shipping information - information relevant for shipping policy, including who bears the cost of shipping, the expected delivery time, method of delivery and other information.
Pickup information - information for the customers instructing them when, where and how to pick up their orders.
Return policy - having a clearly defined return and refund policy builds trust with customers and helps you protect your business. Return policy informs the customer what are the rules for returning a product. Refund policy informs the customer how will they receive the refund for their purchase (credit on their card or refund in the original payment method.
Automatically issue an invoice for each payment - governs the webshop orders paid with credit/debit card. If enabled, an invoice will be generated automatically after the successful payment. If disabled, the invoice needs to be generated manually with the Create invoice button in the Sales->Orders section of the web administration portal.
Edit business hours - regulates the time intervals in which orders can be made through your online sales channels.
Keep in mind that midnight is the cutoff time for each day, so if you want to make your online ordering available from Friday 11:00 am until 06:00 am Saturday it needs to be set up like this: